Quality Craftsmen |830 S Ronald Reagan Blvd 172LongwoodFL32750 | (407) 732-6500
165
Our Reviews
4.9
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Quality Craftsmen
830 S Ronald Reagan Blvd 172
LongwoodFL 32750
 (407) 732-6500

Reviews Of Quality Craftsmen

4.9 165 Reviews
Carmen Gonzalez
Carmen Gonzalez
Aug 19, 2022

Great professional service from the salesperson, Samantha, to the installation, by Matthew, every detail was aplus. Will refer with pleasure to all who need work done. Thank you John and Samantha also for keeping me updated with the progress. I am very happy with the work.

Stacy Blake
Stacy Blake
Aug 16, 2022

BEWARE OF COLOR-CHANGING CAULK When the time came to update our kids’ bathtub/shower, we wanted to replace the dated tub and grouted tile walls with an easy-to-maintain, white acrylic tub and a smooth wall surround with a clean aesthetic. In Feb 2021 Quality Craftsmen (QC) did a full demo of the existing tub/shower down to the studs, then installed everything new. The process went smoothly, it only took a couple of days, and the workmanship seemed to be high-quality. The Bath Express warranty (lifetime on the tub, walls, and valve system) gave us peace of mind. We were satisfied customers! However, within a few months, we noticed that the silicone caulk around the perimeter of the tub (where the wall and tub meet) was starting to discolor. We tried to clean the stained caulk with products from the list of “approved” cleaners, but it wouldn’t come off. We contacted QC, and they quickly arranged for the installer to return and re-caulk. QC could not explain why this was happening, and claimed they had “never seen this problem before.” So, the original caulk was removed, and a new batch was applied, and we were hopeful that the issue was resolved. However, within another few months, the silicone caulk was discoloring again. Now, after 18 months, and three re-caulks, we are still dealing with this issue! The one-year warranty for the silicone has expired, and our clean, white shower has an ugly reddish/brown ring around the top of the tub. Since attempts to reach out to QC have been met with no reply, we contacted the manufacturer (BCI Acrylic), and they suggested that maybe the problem was hard water (we have city water, and it does not test hard). They also said it was possible that certain proteins or dyes in the products that our kids use was to blame. Our kids don’t dye their hair. They use regular bar soap (ex. Zest, Dial), basic shampoo/conditioner brands (ex. Suave, Herbal Essences, Head & Shoulders), occasionally a scented bath scrub or an acne face wash…in other words, products that are commonly used by families! If the products used in the shower are truly the issue, then QC needs to warn their customers that this discoloration is possible before they invest thousands of dollars on a new shower/tub, AND please provide a list of “approved” toiletries. I suppose we will eventually need to pay another company to replace the caulk with a different, more discoloration-resistant brand. Bottom line, our expectations for this bathroom renovation were high, and we have been left disappointed.

Ann VanDeVeer
Ann VanDeVeer
Aug 15, 2022

Have not gotten started on project yet due to a lot of sudden medical issues, but I do have to give a high five to their Project Consultant , Scott Fuller who came out with the most professional and through presentation of any company, and he left a very detailed quote and has even followed up with me! Now, lets get us well.... Ann Van De Veer

Tammy DeWitt
Tammy DeWitt
Aug 10, 2022

Preston was fantastic and went “above and beyond” because he even looked at my daughter’s roof that another company replaced last year and gave us some useful advice. This company has knowledgeable and professional employees. He is my go-to roof guy!

Mike Bortone
Mike Bortone
Aug 04, 2022

Everyone I dealt with at the company was professional and attentive. They followed up on all details of the proposed work and completed the job as described. I'm glad I hired them.

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